Refund and Returns Policy (Effective Date: January 10, 2025)

At Snapsaliz, we strive to ensure our customers are completely satisfied with their purchases. However, if you are not satisfied, we offer a straightforward and transparent Refund and Returns Policy to resolve your concerns.

1. General Return and Refund Policy

We accept returns and exchanges on most products purchased through our website, provided the items meet the following conditions:

  • Items must be returned within 30 days from the date of delivery.
  • The product must be unused, in original condition, and in its original packaging.
  • Proof of purchase, such as an order number or receipt, is required to process the return.

If your return meets the above criteria, you can request a refund or exchange. Certain items, including personalized or custom products, sale items, and gift cards, are not eligible for return or refund unless defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at info@snapsaliz.com or call us at (315) 463-0787 with your order number and the reason for the return.
  • Our customer service team will provide you with return instructions and a Return Merchandise Authorization (RMA) number.
  • Package the item securely, ensuring it is in the same condition as it was received. Include the original invoice or order number with the return package.
  • Ship the item to the address provided by our customer service team. You will be responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

  • Shipping fees: Original shipping fees are non-refundable unless the return is due to an error or defective product.
  • Restocking Fee: In some cases, we may charge a restocking fee of up to 15% for returns that do not meet the return conditions outlined above.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team to discuss availability and exchange options. You will need to return the original item as outlined above before we can ship the exchange item.

5. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at info@snapsaliz.com or call (315) 463-0787. We will provide instructions for returning the item and issuing a full refund or replacement.

  • If an item arrives damaged, please retain the packaging and take photos of the damage. This will help us process your claim quickly and efficiently.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized or custom-made items
  • Sale or clearance items
  • Gift cards

7. International Returns

For international customers, return shipping is the responsibility of the buyer. Please ensure that any returns are sent via a trackable shipping method, as Snapsaliz is not responsible for lost or undelivered international returns.

8. Exchanges for Incorrect Orders

If you received an incorrect item (wrong size, color, or product), please contact us within 7 days of receiving your order. We will provide a return label at our expense and ensure that the correct item is shipped to you.

9. Contact Us

If you have any questions or need assistance with your return, exchange, or refund, please reach out to us at:

Snapsaliz
Street: 21300 Bowman Rd Luther, Oklahoma (OK), 73054
Phone: (315) 463-0787
Email: info@snapsaliz.com
Website: snapsaliz.com